Once international packages ship, we are no ability to control the carrier and their shipping times. All shipping times are estimates and not guaranteed. Sometimes delays do happen.
Return, Refund, & Shipping Info
Thank you for shopping at Rock Rebel Shop!
Return and Refunds
If you are not entirely satisfied with your purchase, we're here to help.
Our products can be returned within 21 days of the original purchase of the product.
Before you return a product, please make sure that:
- The product was purchased in the last 21 days
- The product is in its original packaging
- The product is not a "Sale" or "Clearance" item
Return shipping is the responsibility of the customer.
In case of EXCHANGE, Rock Rebel will cover the cost to ship the replacement item.
Send the product with its original packing to:
1225 Puerta Del Sol STE 300, San Clemente, CA 92673
Shipping charges
Shipping charges incurred in connection with the original purchase or return of a product are not refundable.
Damaged items
If you received a damaged product, please notify us immediately for assistance.
Sale items
Sale and Clearance items are Final Sale and can not be refunded.
Wrong Item
If the wrong item or size was shipped to you by our mistake, we will gladly ship you the correct one. Please contact us within 7 days.
Contact us
If you have any questions about our Returns and Refunds Policy, please contact us:
- By email: info@rockrebelshop.com
Shipping Info
Turnaround Times
Most items will leave our warehouse in 1-3 business days. This does not include Holidays.
Please note: TURNAROUND TIME MAY INCREASE DURING SPECIAL PROMOTIONS AND SALES AND DURING BLACK FRIDAY/CYBER MONDAY WEEKEND.
***Please note: During this time (global pandemic), we cannot guarantee delivery times and shipping times may be delayed. Please contact the carrier of your package directly so they may help you.
Shipping Time
Ship time is Quoted by the Carrier and is the Average Time in which the package should arrive. These times are not guaranteed and Rock Rebel has no control over delivery time. Problems with shipping time should be directed to the carrier directly.
International Shipments
Customs fees, tariffs, VAT taxes, etc. can and may be levied against international packages. We have no control over these charges, as they are subject to customs review and practices. Regretfully, we cannot mark outgoing shipments in a way that will attempt to prevent these charges, as doing so is unlawful.
Lost or Damaged Packages
Once the package leaves our warehouse we are at the mercy of USPS and/or FedEx. Customers who have delivery issues should contact the carrier and refer to the tracking # to locate their shipment or file a claim.